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Public service satisfaction index to be announced in October

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The satisfaction index of public administration services reflecting the levels of individual and organisational satisfaction with some public administrative services will be released this October, said a conference in Hanoi.

The April 21 event was co-organised by the Vietnam Fatherland Front (VFF), Ministry of Home Affairs (MoHA), and Vietnam Veterans’ Association (VVA) to discuss the implementation of a coordination programme determining the satisfaction index of public administration services in 2015.

The programme will initially be implemented on a small scale, focusing on six administrative procedures at district and commune levels.

The three district-level procedures chosen for inspection are the granting of identification cards, land use right certificates and house building licences. Public services under scrutiny at commune level are the issuance of marriage certificates, birth certificates and the notarising of forms.

A survey will be completed across 36 districts and 108 communes of seven provinces, representing some of the country’s major regions. Vietnam’s three most populous cities – Hanoi, Ho Chi Minh City and Da Nang City – will be included.

The survey is planned to be carried out in July.-VNA
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