Hanoi (VNA) – The iHanoi application had recorded 16 million access instances as of November 21, according to the Hanoi Public Administration Service Centre.
Among them, 1,446,705 accounts had been registered, including 70,573 integrated with electronic identification app VNeID.
On November 11, iHanoi integrated VNeID into the application, helping optimise user experience while enhancing security and transparency. As a result, people can log in to iHanoi with VNeID accounts.
From the launch of the app on June 28, 2024 to November 21, Hanoi authorities had received 23,910 reports and complaints from citizens and businesses. Among these, 19,871 were addressed, representing 83.1% of the total. About 6.3% were rejected for not meeting conditions. Meanwhile, 1,238 reports and complaints or 5.2% are currently under review, and 1,300 others remain pending for processing.The iHanoi application is designed as a comprehensive digital platform, providing numerous utilities across multiple sectors including health care, education, transportation and environmental management.
In transportation, citizens can register monthly bus tickets, make online payments, and receive cards via post. Additional functions like monthly ticket extensions or new cards have been integrated, saving users time and effort.
Regarding education, users can look up high school graduation exam scores using their registration numbers, explore admission information, and conveniently check related regulations.
iHanoi allows citizens and businesses to submit their reports and complaints online, helping authorities handle promptly.
Moreover, the application provides security alerts and social information. iHanoi regularly provides updates on common criminal tactics, helping citizens enhance self-protection skills. The application also connects with various media agencies to provide official information quickly.
With the app, Hanoi residents can access and use the services and applications provided by local agencies. The city plans to integrate an electronic tax application for mobile devices - eTax Mobile - into iHanoi soon./.
