Accommodation a must in case of flight delay or cancellation
Airliners are required to provide meal and accommodation to passengers when their flights are delayed for more than six hours or cancelled, according to a new regulation issued by the Ministry of Transport.
Beginning in November, airliners are required to provide meal and accommodation for passengers if their flights are delayed for more than six hours or cancelled (Photo: news.zing.vn)Hanoi (VNA) - Airliners are required to provide meal and accommodation to passengers when their flights are delayed for more than six hours or cancelled, according to a new regulation issued by the Ministry of Transport.
The new circular, which will take effect on November 1, aims to protect the interests of passengers and requires airlines to improve the quality of their services in the situation of flight delay and cancellation.
As per the circular, the airlines must provide information on the status of the flight to the airport authority and enterprises that provide services on the delay or cancellation of the trip.
In case of delay, an interruption of 15 minutes or more of the flight schedule, the carriers have to inform the passengers, explain the reason, inform them about the expected takeoff time and apologise the passengers.
Drinks, meal and accommodation should be provided for the passengers if the flight delay is for more than two hours, three hours and six hours, respectively.
For flights that are delayed for more than six hours beginning from 10pm to 7am the following day, accommodation or alternative arrangements must be arranged with the consent of the passengers.
Within 24 hours from the scheduled flight departure time, airlines are required to submit a report with the flight number, departure time, the number of passengers affected and the compensation provided, the regulation states.
Statistics from the Civil Aviation Authority of Vietnam showed that 14,000 flights were delayed in the first six months of 2017, accounting for 12 percent of the total fights of Vietnamese airliners.
Vietjet Air had the highest number with nearly 5,800 delayed flights and 30 cancelled flights in the first six months.
Ealier, the Prime Minister Nguyen Xuan Phuc asked the aviation industry to tackle the problem of frequent flight delays and cancellations.
The message was conveyed by Minister, Chairman of the Prime Minister’s Office Mai Tien Dung at a meeting with the representatives of three aviation firms, including Vietnam Airlines, Vietnam Air Traffic Management Corporation and Airports Corporation of Vietnam in Hanoi in mid-August.-VNA
The new circular, which will take effect on November 1, aims to protect the interests of passengers and requires airlines to improve the quality of their services in the situation of flight delay and cancellation.
As per the circular, the airlines must provide information on the status of the flight to the airport authority and enterprises that provide services on the delay or cancellation of the trip.
In case of delay, an interruption of 15 minutes or more of the flight schedule, the carriers have to inform the passengers, explain the reason, inform them about the expected takeoff time and apologise the passengers.
Drinks, meal and accommodation should be provided for the passengers if the flight delay is for more than two hours, three hours and six hours, respectively.
For flights that are delayed for more than six hours beginning from 10pm to 7am the following day, accommodation or alternative arrangements must be arranged with the consent of the passengers.
Within 24 hours from the scheduled flight departure time, airlines are required to submit a report with the flight number, departure time, the number of passengers affected and the compensation provided, the regulation states.
Statistics from the Civil Aviation Authority of Vietnam showed that 14,000 flights were delayed in the first six months of 2017, accounting for 12 percent of the total fights of Vietnamese airliners.
Vietjet Air had the highest number with nearly 5,800 delayed flights and 30 cancelled flights in the first six months.
Ealier, the Prime Minister Nguyen Xuan Phuc asked the aviation industry to tackle the problem of frequent flight delays and cancellations.
The message was conveyed by Minister, Chairman of the Prime Minister’s Office Mai Tien Dung at a meeting with the representatives of three aviation firms, including Vietnam Airlines, Vietnam Air Traffic Management Corporation and Airports Corporation of Vietnam in Hanoi in mid-August.-VNA
You should also see
Dien Bien Phu Victory echoes, 70 years on
Seventy years ago, Vietnam won the Dien Bien Phu battle, forcing the French government to sign the Geneva Agreement in July 1954 and marking the end of the French military presence in the whole Indochina.
See more
Society
Vietnamese women link up to enhance role, position
The Hanoi Association for Women Entrepreneurs (HNEW) and the Vietnamese Women Forum in Europe (VWFE) signed an agreement on April 18 on cooperation to enhance the role, position and contributions of Vietnamese women in socio-economic areas.
Politics
Prime Minister pays tribute to legendary founders of Vietnam
Prime Minister Pham Minh Chinh on April 18 attended a ceremony to offer incense to Vietnam’s forefathers Hung Kings at Hung Temple in Phu Tho province on the occasion of the Hung Kings’ Commemoration Day, which falls on the 10th day of the third lunar month every year.
Society
Overseas Vietnamese in Laos, France, Irsarel commemorate Hung Kings
The General Association of Vietnamese in Laos and the Vietnamese Association in Vientiane on April 18 held a ceremony to observe the commemorative anniversary of the Hung Kings, the legendary nation founders.
Society
Activities held nationwide to commemorate Hung Kings
Localities across Vietnam held activities in commemoration of the Hung Kings, the legendary founders of the country, on April 18 or the 10th of the third lunar month.
Videos
Hung Kings’ Commemoration Day - Vietnam’s long-held tradition
Many Vietnamese have learned by heart a “six-eight” iambic couplet verse stating that no matter how far Vietnamese people travel, they always remember the Hung Kings’ Commemoration Day. This important holiday falls on the tenth day of the third lunar month in remembrance of Vietnam’s Hung Kings.
