Aviation management agency to monitor airline passenger services
The Civil Aviation Administration of Vietnam (CAAV) requested airlines carry out all duties and responsibilities to passengers in light of the growing number of delayed or cancelled flights.
3,817 out of 17,856 flights were delayed and 76 were cancelled from July 1-28. (Photo: VNA)The CAAV also asked airlines to adjust their schedules in line with their capacity and airports’ real capability and perform duties and responsibilities diligently if flights are delayed or cancelled.
The CAAV said it would improve flight management capacity and increase examinations and supervision of airline behaviour with passengers of delayed or cancelled flights.
According to the CAAV, 3,817 out of 17,856 flights were delayed and 76 were cancelled from July 1-28.
Vietnam Airlines’ number of delayed flights increased 5.9 percent in July, while that of VietJet Air went up 3.3 percent and Jetstar Pacific, 0.5 percent.
According to the agency, there are a number of factors contributing to the increase of delayed and cancelled flights.
One of them is that July is the peak of the local tourism season and most major destination airports such as Noi Bai, Tan Son Nhat, Da Nang, Cam Ranh and Phu Bai are frequently overcrowded.
Compounding the crowding is the closure of the 25R/07L runway at Tan Son Nhat International Airport for upgrades, reducing its capacity.
The CAAV said in the first six months of this year, airlines operated about 101,000 flights with 15,176 delayed and 535 cancelled.-VNA
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