Common method for public service evaluation needed

Hanoi (VNA) – It is necessary to form a common method for the whole country to evaluate people’s satisfaction about public administration services, heard a teleconference in Hanoi on March 14.

While reviewing the measurement of the Satisfaction Index of Public Administration Services (SIPAS), President of the Vietnam Fatherland Front Central Committee (VFFCC) Nguyen Thien Nhan suggested the issuance of documents guiding the implementation in all provinces and cities as well as ministries and sector.

According to Minister of Home Affairs Le Vinh Tan, the SIPAS was jointly launched at the national-scale in 2015 by the Ministry of Home Affairs (MoHA), the VFFCC Standing Board, and the Central Committee of the War Veterans’ Association of Vietnam.

By December 2016, four ministries and 32 cities and provinces had carried out the measurement of SIPAS in six administrative services covering the issuance of identity cards, land use right certificates, house building permits, marriage certificates, birth certificates and certifications.

However, their results were different due to the application of different questionnaires and criteria, Tan added.

Permanent Deputy Prime Minister Truong Hoa Binh, who chaired the teleconference, asked the MoHA, ministries, agencies and localities to measure the public and organisations’ satisfaction on the national, sectoral and local scales each year to promptly discover shortcomings in public  administrative services and learn about their expectations.

Binh requested the ministries, sectors and localities to raise public awareness of the move, thereby improving the quality of administrative services and contributing to developing a service-oriented administration.

He also recommended the use of SIPAS as an index to evaluate the performance of public assignments of ministries, sectors and localities.-VNA