Keyword: "customer experience"

According to the State Bank of Vietnam (SBV), the banking sector has invested over 15 trillion VND (617.6 million USD) in digital transformation by the end of 2022.

Vietnam’s leading IT company FPT has entered into a three-year partnership agreement with OutSystems, a recognised leader in high-performance application development.

Brands in Vietnam and the Asia Pacific region are strongly investing in commercial conversation to improve the customer experience, experts said.

Companies in Vietnam ranked higher than the global average in taking a strategic, consistent or radical approach to digitalising customer experience and engagement, said Singapore-based financial services group DBS.

The first batch of VF 8 electric vehicles manufactured by VinFast, the first Vietnamese electric vehicle (EV) producer, arrived in the US on December 20 as the vessel Silver Queen docked at the Port of Benicia in California.

Support from fellow humans is still considered the preference of consumers in Vietnam in the context of digital transformation and automation, a study said.

Modern distribution channels in Vietnam will be diversified by small stores in 2021, especially minimarts, market researchers Nielsen have said.

“In Vietnam, 72 percent of financial technology (Fintech) firms chose to cooperate with banks in their business and service delivery, instead of entering a direct competition,” according to an official from the State Bank of Vietnam (SBV).

Vietnam is witnessing a wave of digitalisation in the retail banking industry, driven by industry 4.0 technologies.