Hanoi officially launches two-tier local administration model

From July 1, 2025, Hanoi officially operates the two-tier local administration model, comprising the municipal and commune/ward levels, a historic milestone in Vietnam’s administrative reform. (Photo: VietnamPlus)

On the first day of implementation, civil servants at the Cua Nam ward People's Committee are present early, ready to assist people. (Photo: VietnamPlus)

By 7:30 am, residents arrive at the Cua Nam Ward People's Committee’s headquarters to complete administrative procedures such as obtaining certified documents or marital status confirmation. (Photo: VietnamPlus)

A MobiFone employee assists citizens with technology under the new e-administration solution. (Photo: VietnamPlus)

Officials at Cua Nam ward’s Public Administration Service Centre welcome the first residents. (Photo: VietnamPlus)

Vu Thi Ha Kim (68), residing on Truong Han Sieu street, Cua Nam ward, is among the first citizens to complete administrative procedures under the new system. (Photo: VietnamPlus)

“I came here feeling emotional and excited, as from today, we officially become citizens of Cua Nam ward,” Kim says. (Photo: VietnamPlus)

“In the joyful atmosphere of the whole country embracing the two-tier local administration system, we believe this transformation will succeed. We eagerly expect innovation and effectiveness from this restructuring,” Kim says. (Photo: VietnamPlus)

Khuat Minh Tri (74), also a resident of Cua Nam ward, expresses his confidence that the two-tier administration model will operate efficiently and stay close to people. (Photo: VietnamPlus)

The first flag-raising ceremony at the Dong Da Ward People's Committee. (Photo: VietnamPlus)

Following the ceremony, Dong Da ward’s officials and public servants officially welcome residents coming for administrative services. (Photo: VietnamPlus)

The newly established Dong Da ward conducts a trial run of its public service model since June 20 to gain operational experience using administrative software. (Photo: VietnamPlus)

From the pilot phase, Cua Nam ward works closely with software providers to fine-tune features, ensuring smooth and effective operations from July 1. (Photo: VietnamPlus)

1. To prevent overcrowding, Dong Da ward proactively promotes digital platforms, especially the National Public Service Portal, to guide citizens in handling procedures online. (Photo: VietnamPlus)

At the Ba Dinh Ward People’s Committee, local officials and civil servants hold an inauguration ceremony for the new ward’s headquarters. (Photo: VietnamPlus)

The first official meeting of the Ba Dinh Ward People's Committee. (Photo: VietnamPlus)

Officials and civil servants at Ba Dinh ward are ready to serve the first citizens who come to carry out administrative procedures. (Photo: VietnamPlus)

1. Officials and civil servants at Ba Dinh ward are ready to serve the first citizens who come to carry out administrative procedures. (Photo: VietnamPlus)