The Ho Chi Minh City People’s Committee has asked the Department of HomeAffairs and local authorities in all the 24 districts citywide tolaunch surveys on the citizen satisfaction indices over six categoriesof public administration services, according to local reports.
Thesix kinds of services include granting identity cards, issuingcertificates of land-use rights, giving certification of papers anddocuments, granting house construction permits, issuing birthcertificates, and granting marriage registration certificates.
Themeasurement must be carried out based on the instructions of theMinistry of Home Affairs, the city government was quoted as saying byTuoi Tre (Youth) newspaper.
The indices show different levels ofcitizen satisfaction with public administration services provided byState administrative agencies, the ministry said.
The findings ofthe survey and relevant feedback collected during the process willserve as an important basis for State administration agencies to takemeasures to improve and enhance the quality of their public services,it added.
Similarly, with an aim to push up the quality ofpublic education, the Ministry of Education and Training is preparing tolaunch a survey on citizen satisfaction with public education servicesnext month.
The survey will target students and their parents atall educational levels including preschool, primary, high school andhigher education.
The survey’s findings, which is expected to beavailable in the third quarter of this year, will form a basis foreducational management agencies and education and training entities toimprove their service quality and create new services to meet the demandof students and their parents.
The ministry has assigned theVietnam Education Science Institute to draft materials necessary for thesurvey and organise a conference with all relevant units to providethem with instructions on how to conduct the survey.-VNA
Thesix kinds of services include granting identity cards, issuingcertificates of land-use rights, giving certification of papers anddocuments, granting house construction permits, issuing birthcertificates, and granting marriage registration certificates.
Themeasurement must be carried out based on the instructions of theMinistry of Home Affairs, the city government was quoted as saying byTuoi Tre (Youth) newspaper.
The indices show different levels ofcitizen satisfaction with public administration services provided byState administrative agencies, the ministry said.
The findings ofthe survey and relevant feedback collected during the process willserve as an important basis for State administration agencies to takemeasures to improve and enhance the quality of their public services,it added.
Similarly, with an aim to push up the quality ofpublic education, the Ministry of Education and Training is preparing tolaunch a survey on citizen satisfaction with public education servicesnext month.
The survey will target students and their parents atall educational levels including preschool, primary, high school andhigher education.
The survey’s findings, which is expected to beavailable in the third quarter of this year, will form a basis foreducational management agencies and education and training entities toimprove their service quality and create new services to meet the demandof students and their parents.
The ministry has assigned theVietnam Education Science Institute to draft materials necessary for thesurvey and organise a conference with all relevant units to providethem with instructions on how to conduct the survey.-VNA
