The second phase of a hotline giving consultancy to Vietnamese children, especially those in need, will be implemented between 2010 and 2012.

To this effect, a memorandum of understanding was signed between the Ministry of Labour, War Invalids and Social Affairs (MoLISA) and the international humanitarian organisation Plan Vietnam in Hanoi on February 4.

During the second phase, the hotline aims to provide necessary data for policymakers on children’s issues and build a sustainable development strategy for the service.

The hotline will increase its time of service from 14 hours to 18 hours per day as well as provide measures to protect children in need such as victims of human trafficking, the disabled and children in disadvantaged areas.

Speaking at the signing ceremony, MoLISA Deputy Minister Dam Huu Dac spoke highly of the hotline’s consultancy and assistance for children, helping them overcome difficulties during their psycho-physiological developments and in their relations with families and community.

In addition, the hotline has also helped change parents’ awareness of children and provided methods to educate and behave towards children in order to help them stabilise their psychology, he said.

Applauding Plan’s support for the hotline, the Deputy Minister stressed that Vietnam , with 28 million people under 18, needs the involvement of domestic and international organisations as well as the whole society in consultation work for children, especially difficult ones.

Plan Vietnam Director Mark Pierce pledged to continue support for the MoLISA to implement the hotline effectively.

In the coming time, the two sides should speed up propaganda campaigns in order to help all Vietnamese children gain access to the hotline’s consultancy, making it a useful tool in protecting and supporting children, he added.

Officially operational on May 19, 2004, the hotline, call number 18001567, has received more than 450,000 calls from children and adults who care about children’s issues./.