Huge stride made in anti-corruption work

SIPAS (short for Satisfaction Index of Public Administration Services) aims to assess the quality of public services delivered by State administrative agencies. The index is made with five basic factors, including access to services, administrative procedures, public servants, service results, and receiving and handling of feedback.

Urbanisation is indispensable and an important driving force for Vietnam’s rapid, sustainable socio-economic development in the time ahead, Vo Van Thuong, permanent member of the Party Central Committee’s Secretariat, said at a recent conference in Hanoi.

Under newly-issued plans, Hanoi will be transformed into a globally-connected city and a regional economic hub by 2045, with high living conditions and comprehensive growth.

Hanoi has made a huge jump in improving the quality of public administration by making it for the first time into the top 10 localities in the 2021 Provincial Governance and Public Administration Performance Index (PAPI)

The Vietnam Provincial Governance and Public Administration Performance Index (PAPI) is the country’s largest, annual, citizen-centric, nationwide policy monitoring tool. PAPI captures citizens’ experiences and perceptions to benchmark the performance and quality of policy implementation and service delivery of all 63 provincial governments in Vietnam.