The Vietnam Military Joint Stock commercial Bank (MB) has received the 2014 World Class title from the Asia Pacific Quality Organisation (APQO) in recognition of its quality management.

This is the highest award given by APQO to a business under the framework of its annual Global Performance Excellence Award (GPEA).

After receiving the 2013 National Quality Award, MB was the sole bank in Vietnam nominated for the award.

T he Vietnamese bank met all seven evaluation criteria of the APQO, including leadership, strategic planning, customer and market focus, measurement, analysis and knowledge management, human resources development, process management, and business performance.

The awards ceremony will take place in Kuala Lumpur , Malaysia as part of the 20th APQO International Conference on Quality from November 23-26.

At present, MB is one of few Vietnamese banks which have applied several international quality standard systems such as ISO 9001 and Lean-Six Sigma in their business procedures.

It has also used the Key Performance Indicators (KPI) on each unit and individual in order to better manage human resources.-VNA