New system evaluates patients’ satisfaction in HCM City hinh anh 1A device provides e-survey to patients (Photo:
HCM City (VNA) - “If you are not satisfied with the hospital’s service, please press here!”

This sentence will appear on screens at outpatient departments across all of HCM City’s public hospitals as a new system that encourages patients to voice their dissatisfaction with hospitals in order to improve the quality of care is put into operation by the municipal Department of Health.

The first system was installed at the city's Pediatrics Hospital 1 on March 31.

Through the new computer-based system, patients are able to access an e-survey which covers questions on 15 kinds of services in hospitals, such as: registration for health checks, registration to use health insurance, payment of hospital fees, treatment of caregivers, attitude and communication of hospital staff, quality of toilets, quality of vehicle parking service, etc.

The online system is connected to hospital management as well as the city’s Department of Health, and they are able to view the answers submitted. A weekly report will be sent to the municipal health department to supervise hospitals in improving health care service quality.-VNA