The satisfaction of people and businesses with the implementation of public administrative procedures at state agencies will be assessed via supervisory systems with specific criteria, creating a basis to gauge real impacts of the public administrative reform every year.

The Administrative Procedure Control Agency (APCA) and the International Finance Corporation (IFC) jointly held a workshop in Hanoi on March 28 to discuss a draft questionnaire for 24 key groups of public administrative procedures in need of drastic reforms as stated in the Prime Minister’s Decisioin 263/QD-TTg.

The questionnaire will assess public service quality and attitude of public servants in 13 criteria on a four-grade satisfaction scale.

According to the APCA, outcomes from surveys of people and businesses will serve as reference for the advisory panel on administrative procedures reform to advise the Prime Minister on key tasks in the following years, as well as initiatives to further the reform.

At the workshop, participants agreed that the new form of survey will help ensure a more objective assessment of administrative procedures reforms. They however, noted that the draft questionnaire is still too long and goes into too much detail, which may cause difficulties for implementation.-VNA