Quang Binh collects feedback on public services via mobile phones hinh anh 1Illustrative image (Source: VNA)
A workshop was held in the central province of Quang Binh on August 18 to launch a project to collect local feedback on the quality of public services via mobile phones.

Vice Chairwoman of the provincial People’s Council Nguyen Thi Thanh Huong said the Mobilephone Scorecard (M-Score) initiative aims to set up a mechanism for local residents to provide feedback on the quality of provincial administrative procedures.

By gathering public opinions, local authorities can become aware of shortcomings and restrictions in the field and seek measures to improve administrative formalities, she said.

The project is carried out from July 2015 to April 2018 in the People’s Councils of Minh Hoa, Tuyen Hoa, Quang Trach, Bo Trach, Quang Ninh, Le Thuy districts; Ba Don town; and Dong Hoi city and could be expanded to several sectors based on the outcomes of the project.

The provincial People’s Council pledges to facilitate the implementation of the project and use its results to ensure high quality public services while assessing the one-stop-shop offices’ performance every three months and honouring outstanding collectives and individuals in the field annually.

The M-Score project is a joint effort of the provincial People’s Council, Oxfam International in Vietnam, the Vietnam Initiative of the US Indiana University, the Centre for Analysis and Forecasting of the Vietnam Academy of Social Sciences and the military telecom group Viettel.
It aims to enhance the quality of public services at the grassroots level as well as strengthen transparency and accountability of services suppliers.

After completing administrative formalities at one-stop-shop offices, users receive messages and calls from the switchboard asking them to provide feedback on the quality of services.

Citizens can also call 18008081 to inquire about the status of their applications and give feedback on the working attitude of office staff.

The project was piloted in the central province of Quang Tri last year.-VNA