Barely 26 percent of surveyed people in Hanoi were satisfied with the attitude of administrative staff, indicating that efforts to cut red tape in the city face huge hurdles.
While remarkable progress has been made in reforming bureaucracy from grass root levels, the city’s departments still receive continuous complaints from enterprises and residents, said secretary of the city’s Party’s Committee Pham Quang Nghi at a conference in the capital on March 28.
In a 2011 survey, most respondents agreed that the city’s civil servants were well aware of their work procedures and roles, but said their level of responsibility and enthusiasm were low.
Overlapping, obsolete and unrealistic policies and regulations presented major obstacles to reform, Nghi said. To make matters worse, people in charge often lacked a sense of responsibility and some were corrupt.
Most of the complaints related to public servants who tried to “pass the buck” onto others or asked for money from people they were supposed to help – an enticing move given that wages for public servants hover around 3 million VND (144 USD) per month.
The lack of serious inspections and stringent penalties for corruption means that there is little deterrent to stop such behaviours.
Nghi framed red tape as one of the major barriers in the way of the city’s move towards industrialisation and modernisation.
He also said it might be one of the underlying reasons for Hanoi ’s recent fall in the national competitive index.
“Administrative reform must be drastic and done by the entire political system,” Nghi said.
While the city has poured both labour and money into the task of reform, the desired outcome still has not been achieved.
Nghi called on all relevant individuals to treat the job in a more responsible and professional manner.-VNA
While remarkable progress has been made in reforming bureaucracy from grass root levels, the city’s departments still receive continuous complaints from enterprises and residents, said secretary of the city’s Party’s Committee Pham Quang Nghi at a conference in the capital on March 28.
In a 2011 survey, most respondents agreed that the city’s civil servants were well aware of their work procedures and roles, but said their level of responsibility and enthusiasm were low.
Overlapping, obsolete and unrealistic policies and regulations presented major obstacles to reform, Nghi said. To make matters worse, people in charge often lacked a sense of responsibility and some were corrupt.
Most of the complaints related to public servants who tried to “pass the buck” onto others or asked for money from people they were supposed to help – an enticing move given that wages for public servants hover around 3 million VND (144 USD) per month.
The lack of serious inspections and stringent penalties for corruption means that there is little deterrent to stop such behaviours.
Nghi framed red tape as one of the major barriers in the way of the city’s move towards industrialisation and modernisation.
He also said it might be one of the underlying reasons for Hanoi ’s recent fall in the national competitive index.
“Administrative reform must be drastic and done by the entire political system,” Nghi said.
While the city has poured both labour and money into the task of reform, the desired outcome still has not been achieved.
Nghi called on all relevant individuals to treat the job in a more responsible and professional manner.-VNA
