Illustrative image (Source: vnexpress)

HCM City (VNA) -
Measures to address e-commerce related disputes between Vietnamese and Japanese firms were sought at a workshop held in Ho Chi Minh City on November 12.

Themed “Cross-border e-commerce: Trend and opportunities”, the event was co-organised by the Vietnam E - Commerce and Information Technology Agency (VECITA) under the Ministry of Industry and Trade and the Commerce and Information Policy Bureau under Japan’s Ministry of Economy, Trade and Industry.

The boom of e-commerce sees violations in online transactions are unavoidable, especially when Vietnam-Japan trade and investment links are being strengthened, said Bui Thanh Hang from the Ministry of Industry and Trade.

Any disputes or complaints arising in online purchase between Vietnamese and Japanese businesses should be sent to the websites of the E - commerce Development Centre (EcomViet) under VECITA and Japan’s Cross-Border Consumer Center Japan (CCJ), Hang noted.

These matters will be dealt with by experts from the two countries and then shared with their counterparts in other countries through their websites to benefit a larger number of customers, she said.

Tsuneo Matsumoto, President of the National Consumer Affairs Centre of Japan highlighted the advantage of solving disputes online, saying that the websites designed for the work help save expenses and time and solve problems stemming from geographical distances.

Authorised agencies of Vietnam and Japan agreed to working closely on settling quickly and effectively e-commerce disputes between the two sides’ enterprises in the coming time.-VNA