Vietnam’s mobile operators haveprepared good network infrastructure to reduce jamming incidents duringpeak hours for the Tet (Lunar New Year) holiday, according to mobilecarriers.
Dinh Viet Hung, chief of Mobifone’sMarketing and Telecom Charge Department, said that the company hadcompleted upgrading network infrastructure to avoid congestion causedby overloads during the season.
MobiFone’s call centre capacity has been upgraded to meet the risingdemand of mobile phone users during this period. The capacity of SMSand GPRS management systems has also been expanded to meet 300 percentand 400 percent, respectively, of demand during normal hours.
In addition, MobiFone has also organised a team of informationtechnology experts to give support 24 hours a day during Tet.
Hoang Trung Hai, deputy director of VinaPhone, said that VinaPhone hadinstalled 5,000 Basic Transceiver Stations (BTS) using 3G technology asone solution to avoid jamming over the holidays.
VinaPhone has just completed maintenance on its call centre andincreased its network capacity to accommodate 50 million users,eventhough it has only 27 million subscribers at the moment. Its SMSsystem can also transmit 20 to 30 million SMSs per hour.
Like MobiFone and VinaPhone, the country’s military telecom carrier, Viettel, is also fighting network congestion.
Viettel has been upgrading its call centres to meet the demand of morethan 10 million extra subscribers, so the total capacity can now meetmore than 50 million users.
Viettel also added 2,700 more BTSs, for a total of 23,000 BTSs. Itplans to use 27 mobile BTSs in highly populated areas to meet strongdemands this holiday.
However, Vietnamese mobile operators also advise that customers shouldnot make calls or send text messages during peak hours to avoidoverloading the systems.
Additionally, customers should turn off delivery reports to reduce burdens for call centres./.
Dinh Viet Hung, chief of Mobifone’sMarketing and Telecom Charge Department, said that the company hadcompleted upgrading network infrastructure to avoid congestion causedby overloads during the season.
MobiFone’s call centre capacity has been upgraded to meet the risingdemand of mobile phone users during this period. The capacity of SMSand GPRS management systems has also been expanded to meet 300 percentand 400 percent, respectively, of demand during normal hours.
In addition, MobiFone has also organised a team of informationtechnology experts to give support 24 hours a day during Tet.
Hoang Trung Hai, deputy director of VinaPhone, said that VinaPhone hadinstalled 5,000 Basic Transceiver Stations (BTS) using 3G technology asone solution to avoid jamming over the holidays.
VinaPhone has just completed maintenance on its call centre andincreased its network capacity to accommodate 50 million users,eventhough it has only 27 million subscribers at the moment. Its SMSsystem can also transmit 20 to 30 million SMSs per hour.
Like MobiFone and VinaPhone, the country’s military telecom carrier, Viettel, is also fighting network congestion.
Viettel has been upgrading its call centres to meet the demand of morethan 10 million extra subscribers, so the total capacity can now meetmore than 50 million users.
Viettel also added 2,700 more BTSs, for a total of 23,000 BTSs. Itplans to use 27 mobile BTSs in highly populated areas to meet strongdemands this holiday.
However, Vietnamese mobile operators also advise that customers shouldnot make calls or send text messages during peak hours to avoidoverloading the systems.
Additionally, customers should turn off delivery reports to reduce burdens for call centres./.
