Keyword: "chatbot"

Chatbot and virtual assistants support itinerary consultation and tour bookings, and provide around-the-clock response across multiple platforms while AI advertising applications have been used to optimise budgets and target the right customers. AI has been also employed to analyse customer data, enabling the delivery of personalised tour recommendations.

Malaysian Ministry of Communications has launched the Sebenarnya.my Chatbot, known as AIFA, aimed to combat fake news and enable users to check the authenticity of unverified news online.

Like e-commerce and retail, customers in the tourism and hotel industry now tend to book tours on the websites providing customised travel experiences.

The Ministry of Information and Communications (MIC) held a ceremony in Hanoi on September 25 to introduce a Vietnamese virtual assistant platform which was developed by the Viettel Cyberspace Center under the Viettel Military Industry and Telecoms Group (Viettel).

Information safety needs to be ensured in tandem with digital transformation in media agencies at present, heard a forum held in Hanoi on November 13.