AI takes the wheel in tourism industry, cutting operating costs
Chatbot and virtual assistants support itinerary consultation and tour bookings, and provide around-the-clock response across multiple platforms while AI advertising applications have been used to optimise budgets and target the right customers. AI has been also employed to analyse customer data, enabling the delivery of personalised tour recommendations.
Vietnam developing virtual assistants for every government agency
Vietnam is prioritising the development of virtual assistants to facilitate administrative procedures towards a people-centered approach and enhanced transparency, according to leaders from the Ministry of Information and Communications.
E-government development strategy issued for digital government in new era
Digital government is oriented to be open for people, firms and other organisations to properly participate in the activities of and interact with state agencies, in a bid to jointly improve transparency and service quality, solve problems, and create value for society together.