Vietnamplus

A smart healthcare management centre using artificial intelligence (AI), the first of its kind in Vietnam, debuted in Ho Chi Minh City on February 11.

To meet demand for medical examination and treatment, the Ministry of Health (MoH) has issued a circular guiding the building of service fees for on-request services at public health facilities.

The average patient satisfaction index (PSI) in 2018 improved slightly to 4.04/5, or 80.8 percent of their expectation, compared to 3.98/5 in 2017.

The central province of Quang Binh launched a project on August 30 allowing people to evaluate the quality of their local medical services via a scorecard tool called M-score.

The results of a pilot survey have shown the average patient satisfaction index in Vietnam reached 3.98/5, that is some 79.6 percent of their expectation.

The results of a pilot survey have shown the average patient satisfaction index (PSI) in Vietnam reached 3.98/5 that is some 79.6 percent of their expectation.

The Ministry of Health’s Medical Examination and Treatment Department and Vietnam Initiatives at Indiana University, will pilot a patient satisfaction telephone survey. Similar surveys conducted previously were done online.

The development of grass-roots medical work and provision of health services to all people are a focal assignment of the health sector in 2017, stated Prime Minister Nguyen Xuan Phuc.

The Ministry of Health (MoH) has issued a set of criteria to assess hospital quality towards improving services and increasing patient satisfaction.

The HCM City University Medical Centre has reduced the waiting time from 90 to 60 minutes for testing results after putting in place an automated testing ward to improve quality.