Accordingto the central bank, internet banking transactions surged by 57.85% in volumeand 32.43% in value. Mobile banking transactions increased by 68.54% in volumeand 41.12% in value. Notably, QR code payments skyrocketed by 892.95% in volumeand 1,062.01% in value.
Meanwhile,the amount and value of point-of-sale (POS) transactions rose by 16.87% and13.65%, respectively. The figures for transactions via automated teller machines(ATM) went down by 15.14% and 18.76%, respectively.
Theseresults illustrate a clear trend towards transitioning from cash to cashlesspayments.
Towardsdigitalisation in banking operations, the SBV has encouraged credit institutionsto implement digital transformation and collaborate with various sectors todevelop and expand the digital ecosystem, which focuses on customer-centricproduct and service offerings with seamless and personalised transactionexperiences.
Manybasic banking services have been completely digitalised, including deposits, bank accounts opening and using, e-wallets, and moneytransfers. Many Vietnamese banks now have over 90% of their transactionsconducted via digital channels.
By the end of 2023, about 40 banks and foreign bank branches had opened 35 million accountsvia the eKYC (electronic Know Your Customer) process. The number of individualpayment accounts reached over 182.88 million last year, up 21.8% compared tothe same period in 2022, with indicators of non-cash payments growing well./.