Hoa Sen University and Saigon Times organise a conference on developing human resources for the finance industry in the 4.0 era on August 6 (Photo: VNA)
HCM City (VNS/VNA) - With increasing digital adoption, the finance industry ishaving great difficulty finding human resources for new job positions, expertshave said.
“Digitalbanking is becoming a hot trend,” Nguyen Hoang Minh, Deputy Director of theState Bank of Vietnam’s HCM City Branch, told a conference on developing humanresources for the finance- banking industry in the 4.0 era held at Hoa SenUniversity on August 6.
“Theindustry will continue to grow and [with it] demand for human resource,” hesaid.
NguyenDuy Tuan, manager of banking and financial services at Navigos Search, aprovider of executive search services, said: “Digital banking is only part ofdigital adoption in the industry, which requires new job positions such asbusiness analysts and internal auditors.”
Peopleworking in business analysis, for instance, have to have knowledge of bankingand IT, and data analysis skills, but there are not many educationalinstitutions that train them comprehensively, he said.
“We havedifficulty finding such candidates. Technology has pushed up recruitment demandand created a race salary. Companies need to find ways to keep talent whilecontrolling labour costs,” he said.
Nguyen ThiTo Uyen, HR director at Sacombank, said banks have had to change their methodof operation and trading thanks to technology.
“Technologyhelps bank staff reduce manual tasks such as data entry. They spend this timeon developing the market and strategies for serving their customers.”
Tran AnhTuan, deputy head of the International Economic Research and TrainingInstitute, said the finance stream still attracts many students, but mostgraduates only meet 20-25 percent of banks’ requirements.
They lackthe required “attitude” and communication, teamwork and English skills, hesaid.
“Ethicsalso is vital. English is not enough. People working in the industry need tocommunicate in other foreign languages.”
They alsoshould have knowledge about information security, he said.
Banks saythey need to retrain new employees to meet job requirements, he added.
NguyenHai Trieu, business development manager at HSBC Bank Vietnam Ltd, said newemployees require a half or one year to get familiar with using thetechnological systems in his bank.
“Many donot know a lot about other technologies except Microsoft Excel.”
Studentsshould be taught about technology at university, he added.
Dr NguyenNgoc Vu, deputy rector of Hoa Sen University, said universities including hisuniversity do use IT to enable their students to learn about it.
“It isimportant to teach students how to adapt to any working environment quickly.”
Teamwork,communication, critical thinking, and creativity are skills his universityfocuses on, he added.
Tuan saidby 2025 the finance industry would account for 5 percent of HCM City’s totalhuman resource requirements.
In 2020-2025the industry’s requirement for middle- and senior-level staff would increase by20 percent a year, he added.
The eventwas organised in cooperation with Saigon Times newspaper.-VNS/VNA
