The Hanoi Customs Department will accelerate its use of information technology (IT) in the customs process to promote transparency, simplicity, and to modernise the sector.

Increased use of IT is among the key activities planned for the 2016-20 period, as set by the department at a recent conference.

Other tasks include implementing a mechanism for companies to enjoy special priority in customs procedures and security, in line with World Customs Organisation standards. Also, rules will be put in place for applying national and ASEAN single-window mechanisms, as well as ensuring fair, transparent and efficient tax collections.

In addition, over the next five years the city's government will equip its staff with world class professional and technological skills to improve trade and tourism activities, the conference heard.

Director of the department, Nguyen Van Truong, highlighted favourable conditions that assisted in reforms and modernising operations over the past decade, adding that its sub-departments are expanded to outlying provinces, such as Phu Tho, Vinh Phuc and Yen Bai, making it easier to handle new procedures.

He emphasised procedures for assessing risk management throughout the customs process, which have helped the sector cut down the time required to deal with procedures.

Further, the staff's abilities and sense of responsibility have improved substantially, he noted. /.