People wait for their relatives and friends outside the Tan Son Nhat International Airport in HCM City. (Source: VNA)The Civil Aviation Authority of Vietnam (CAAV) has asked that Tan Son Nhat International Airport in Ho Chi Minh City widely publicise airport hotlines to better serve travellers at the country's largest airport, recently rated among the world's worst by a travel website.
Lai Xuan Thanh, head of CAAV, said it will continue to improve aviation service, especially at Tan Son Nhat airport, by receiving feedback from customers via many channels, instead of only supervising various company units at the airport.
Thanh said Vietnamese airports must improve even if there is only one passenger complaint.
Transport Minister Dinh La Thang said Tan Son Nhat airport plays an essential role in creating a positive image for the country.
Airport officials at a meeting held recently in HCM City discussed measures to improve services with international airlines and service providers.
Dang Tuan Tu, director of the Tan Son Nhat Airport Authority, said the domestic terminal is overloaded by 20-30 percent as it handled over three million passengers a year.
Under the circumstances, the airport can only provide basic services, he added.
Speaking about complaints about the poor wifi service at the airport, he said the contractor has been ordered to change the network by the end of this year.
He said that toilets would be checked regularly and hygienic standards raised.
He said the CAAV had asked the Ministry of Transport to improve the integration of customs and security formalities.
Tran Doan Mau, director of the Southern Airports Authority, urged service providers at the airport and carriers to deploy more staff to handle the increasing number of passengers.
He said the goal is to take Tan Son Nhat out of the list of worst airports and ensure safety.
Travel website sleepinginairports.net this year rated HCM City's airport the eighth worst in the world.
Last year, the site listed Hanoi's Noi Bai Airport, Vietnam's second largest international airport after Tan Son Nhat, among the worst in Asia.
The Noi Bai Airport Authority director issued a public apology and pledged to improve quality.
Noi Bai not only got out of "Asia's worst" list this year but was listed as one of Asia's 30 best.
Da Nang International Airport was also named among Asia's 30 best airports this year.-VNA
