The results of a pilot survey have shown the average patient satisfaction index in Vietnam reached 3.98/5, that is some 79.6 percent of their expectation.
The survey, conducted by the Medical Services Administration, evaluated the in-patient satisfaction level towards health check-ups and examination services.
It interviewed nearly 3,000 in-patients who were discharged from 29 provincial and district hospitals in 29 provinces and cities nationwide from September 2016 to November 2017
Bach Quoc Khanh, Director of National Institute of Hematology and Blood Transfusion said: "Every month, we collect feedback from patients and the whole departments to evaluate the satisfaction of the patients. The criteria include infrastructure and facility, medical staff’s attitude and manner, as well as treatment."
The survey showed that among 29 provincial and district hospitals, five were rated very good, 16 good, eight fair and two average.
Patients were mostly satisfied with the access to health examination and treatment services, especially drug distribution and consultation services.
They were dissatisfied with medical infrastructure such as bed and toilet and vehicles for patients. The patients also expressed low satisfaction towards examination and treatment expenses, despite more than 90 percent of them being covered with health insurance.-VNA
