Society

Patient satisfaction improves, concerns remain about costs

The average patient satisfaction index (PSI) in 2018 improved slightly to 4.04/5, or 80.8 percent of their expectation, compared to 3.98/5 in 2017.
Patient satisfaction improves, concerns remain about costs ảnh 1Patients register for health checkups at the National Haematology and Blood Transfusion Institute in Hanoi (Photo: congly.vn)

Hanoi (VNA) –The average patient satisfaction index (PSI) in 2018 improved slightly to4.04/5, or 80.8 percent of their expectation, compared to 3.98/5 and 79.6 percent in 2017.

The 2018 figure wasannounced by the Health Ministry in coordination with Vietnam-initiative (VNI)at a workshop on May 30.

Director of the Medical ServicesAdministration (MSA) under the Ministry of Health Luong Ngoc Khue said the PSI2018 was based on a survey of more than 7,500 in-patients and their caregiversat 60 hospitals in 23 provinces and cities.

Amongthe hospitals, 13 were rated as very good (21.7 percent), 26 were rated as good(43.3 percent) and the remaining 21 were rated fair (35 percent).

The2018 PSI was the joint work of the Health Ministry, the VNI, and the Indiana Universityof the US under the “Equitable Healthcare through PSI” funded by Oxfam Vietnamand the embassies of Belgium and the Netherlands in Vietnam.

Hospitals haveconducted surveys on patient satisfaction since 2015 among both in-patients andout-patients who are receiving treatment. However, the PSI survey focuses oninpatients who have been released from hospital.

Deputy HealthMinister Nguyen Ngoc Tien said the survey aimed to determine the needs ofpatients and shortcomings in the country’s healthcare system. The lessonslearnt from the survey will help the health sector and hospitals improve theircheck-up and examination services. -VNA

VNA
#patient satisfaction index #Vietnam #Vietnam-initiative #in-patient #check-up #examination services #Vietnamplus #Vietnam News #Vietnam News Agency
Follow VietnamPlus

Related News

The Ministry of Health has told health departments in provinces and cities to improve patient satisfaction at their hospitals (File Photo)

Hospitals to focus on patient satisfaction

Patient satisfaction has become increasingly important in today's competitive healthcare environment, Dr Ho Manh Tuong, General Secretary of the Ho Chi Minh City Society for Reproductive Medicine, told a recent workshop in HCM City.

See more

Vinh Long currently has 4,628 registered fishing vessels, 4,450 of which are licenced for fishing, accounting for 96.2%. (Illustrative image: VNA)

Vinh Long promotes fishermen’s compliance with IUU rules

Vinh Long currently has 4,628 registered fishing vessels, 4,450 of which are licenced for fishing, accounting for 96.2%. Since early this year, no local vessels have violated foreign waters or been detained by foreign authorities.

National flags and life jackets are presented to fishermen. (Photo: VNA)

Coast Guard Region 3 intensifies patrols to combat IUU fishing

After ten days of implementing a peak campaign against IUU fishing from October 29 to November 8, patrol and inspection forces of Coast Guard Region 3, in coordination with Border Guard Squadron 18, detected and fined 54 fishing vessels, collecting more than 580 million VND (about 22,000 USD) in fines.

The Lam Dong Red Cross, in coordination with sponsors, delivered 540 essential relief packages to residents severely affected by floods in Ham Thanh commune, Lam Dong province. (Photo: VNA)

Vietnam Red Cross launches emergency aid for storm-hit provinces

The Vietnam Red Cross Society has decided to allocate over 3.3 billion VND (125,472 USD) in cash and goods to assist Dak Lak, Gia Lai, and Quang Ngai provinces, with the funding from its H2025 relief account at Vietcombank and from the “Clean Water for Communities” project, sponsored by Procter & Gamble (P&G) through Americares.

Border guards of Vietnam and China disseminate border-related legal regulations to traders at Tan Thanh market in Lang Son province of Vietnam. (Photo: VNA)

Vietnamese, Chinese border guards coordinate to promote legal awareness among residents

During the four-day programme, thousands of leaflets were distributed, covering topics such as border management agreements and protocols, the agreement on regulations for management of the Vietnam–China land border, immigration and customs laws, border gate management, and measures to combat smuggling and trade fraud, as well as the importance of safeguarding national sovereignty and border security.

Prime Minister Pham Minh Chinh talks to people receiving medical services at the Yen Khuong health station in Thanh Hoa province on November 9. (Photo: VNA)

PM visits residents, armed forces in Thanh Hoa's border commune

In Yen Khuong commune, the PM called for greater attention to school health, nutrition for children and the elderly, and the development of a civil-military medical cooperation model, not only to serve local residents but also to support people living across the border in Laos.

Party General Secretary To Lam (front, fourth from left) and officials mark the start of construction on the Na Ngoi Primary and Junior Secondary Boarding School in Na Ngoi commune, Nghe An province, on October 11, 2025. (Photo: VNA)

Work starts on inter-level boarding schools in border areas

The simultaneous beginning of construction on 72 schools, with the participation of leaders of the Government, ministries, sectors, and localities, is meant to reflect the strong determination and close coordination across the entire political system in caring for students in border areas.

Co.opmart Hue staff pack relief goods to ensure they reach those in need as quickly as possible. (Photo courtesy of Saigon Co.op)

Saigon Co.op rushes to deliver essential goods to storm-hit areas

The Saigon Union of Trading Cooperatives (Saigon Co.op) has urgently deployed an emergency support package, sending tens of tonnes of essential goods and relief teams to provinces hit by by recent historic storms and floods across central and northern Vietnam.