Thanks to continuous efforts, Techcombank has become one of the most digitalised banks in the world. (Photo courtesy of the bank) The Global FinanceWorld’s Best Banks awards are widely regarded as one of the most prestigiousawards in the global banking industry, and an internationally recognisedendorsement of achievement and quality. Winners are selected by the editors ofGlobal Finance after extensive consultations with corporate financialexecutives, bankers, banking consultants, and analysts throughout the world.
Techcombank was namedthe ‘Best Bank in Vietnam’ in recognition of its consistent excellence acrossfinancial and operational performance, customer offerings and experiences,technology innovation and infrastructure and positive environmental and socialimpact.
In 2023, Techcombank achieved industry-leading profitabilityand balance sheet strength, while continuing to apply a laser-sharp focus onmeeting customers’ needs. The bank maintained the leading position in theindustry in terms of average return on assets (ROA) over the past 5 years.
Along with outstanding business results, Techcombank launchedcutting-edge customer value propositions, such as its unique Auto-Earningsolution, further enhanced its top-rated mobile banking apps for retail andbusiness customers and deepened its use of cloud-based data analysis andartificial intelligence to deliver better, more personalised customerexperiences, including to help customers manage their finances.
Thanks to continuous efforts, Techcombank has become one of themost digitalised banks in the world. About 96% of the bank's retail bankingtransactions are performed online, and the bank's digital banking platformreceives an average of approximately 50 logins per customer each month.
“Banking has reached another watershed moment with the debut ofgenerative artificial intelligence, which promises to rewrite the industryplaybook,” said Joseph D. Giarraputo, founder and editorial director of GlobalFinance. “In this ever-changing environment, the Best Bank Awards recognise thefinancial institutions that offer the broadest range of services, long-termreliability, and technological innovation.”
The award also recognised Techcombank’s outstanding efforts torecruit and develop the best Vietnamese and international talent, building overthe years one of the most diverse, most skilled, and most engaged workforces inthe Asian banking industry. In Techcombank’s 2023 Employee Engagement Survey(EES), the bank scored 82% for Employee Engagement, 87% for Employee Enablementand 77% for Employee Effectiveness. These strong results place Techcombank inthe top 9% of companies in Asia Pacific region for Employee Effectiveness andthe top 14% for Engagement and Enablement. This demonstrates that the bank isheaded in the right direction, building a strong culture with capable andhighly engaged people who share the same values, loyal to the organisation anddare to step out of their comfort zone for self-development.
Jens Lottner, CEO at Techcombank said: “We are honoured andhumbled to be recognised as the Best Bank in Vietnam by Global Finance for thefirst time. Despite economic headwinds, Techcombank has achieved a new level interms of sustained balance sheet strength, asset quality, and profitability,while continuing to place ‘customer need’ at the heart of everything that wedo. Our customer-centric strategy, empowered by our established market-leadingdigital capabilities, the bank delivered on its vision to Change Banking,Change Lives and is now ready to reach for even greater heights in the years tocome.”
Techcombank’s commitment to delivering long-lasting economic,environmental, and social benefits to Vietnam and uplifting its customers andthe community to reach their full potential was also acknowledged by GlobalFinance. In 2023, the Bank provided more green credit to sustainabilityprojects in Vietnam than ever before, while also supporting social initiativeswith donations reaching 148 billion VND and promoting healthy living andphysical fitness through support for the Hanoi and Ho Chi Minh City Techcombankmarathons./.
VNA
