Vietnamese taxi company sues Grab for unfair business practices

The Ho Chi Minh City People’s Court commenced trial looking into the suit initiated by Vinasun against the popular ride hailing service, Grab, on accusations of unfair business practices.
Vietnamese taxi company sues Grab for unfair business practices ảnh 1Grab cars (Photo: VNA)

HCM City (VNA) – The Ho Chi Minh City People’s Court commenced trial looking into the suit initiated by the local domestic taxi operator Vinasun against the popular ride hailing service, Grab, on accusations of unfair business practices.

Vinasun, once a dominant player in taxi transport in the southern region, has seen its market share gradually eaten away by Uber and Grab as they continue to gain popularity, especially as the number of smartphone users in the country rises.

Vinasun claims the ‘illegal operations’ of Grab in Vietnam are to blame for the company’s falling revenues in 2016 and 2017, some 40 billion VND (1.756 million USD).

Truong Dinh Quy, deputy director-general of Vinasun, based their complaint on the trade law and government’s Decree 37 issued in 2006, which clearly states that the duration of total promotion deals in a year must not exceed 90 days and each promotion programme is not to last beyond 40 days. In addition, businesses that want to hold promotion events must register with the municipal or provincial commerce department.

Quy alleged that in recent times, exploiting the pilot window that the transport ministry granted for software-based transport services, Grab has conducted “rampant” promotion deals and discounts, akin to the practice of “dumping” of manufactured goods.

Vinasun also claimed that the company needs to observe 13 regulations, while Grab only has to follow three, creating unfair competition in the field of passenger transport.

"Industry 4.0 apps are an inevitable trend. However, being just an app-based ride hailing service, Grab has disrupted the taxi transport sector, causing several implications to State management activities in tax collection and ensuring social security for those work for Grab," Quy said.

"In addition, Grab drivers themselves are encountering difficulties when the company collects up to 25-28 percent from the taxi drivers’ earnings as commissions. Even more concerning, Grab Vietnam reported charter capital of 40 billion VND while they claimed they turned a loss of 938 billion VND, which earned them special supervision by the finance ministry," Quy said.

Quy said that the company has prepared for the case over the last year and is ready to fight against Grab and Uber to the end in a “legally transparent” manner.

Grab’s lawyers, on the other hand, contended that Vinasun’s allegations are baseless and that their software solution has actually created fair grounds for competition between conventional taxi operators. They also argued that Vinasun’s evidences and methods of loss calculations are all questionable. On these grounds, Grab asks the court to either suspend the lawsuit or reject Vinasun’s case entirely.

The trial yesterday morning attracted a crowd of taxi drivers from Vinasun and Mai Linh, another well-known taxi company in the country, anxiously awaiting the outcome that could determine the course of their futures.

Former supreme judge Pham Cong Hung said that the outcome of the case depends on who has the weightier evidence in court.

“With that being said, I fully support Vietnamese businesses’ wanting to take matters to court if they see their interests have been violated. This is a totally civilised way of settling business disputes,” Hung said.

This is the first time the increasing tension between conventional taxi operators and their app-based counterparts took to the fight to the courtroom, all while Vietnamese lawmakers seek to construct appropriate legal tools to effectively regulate these emerging services.

A new draft decree is in the works, which would require Grab and Uber offices in Vietnam to register for licences as an enterprise doing ‘electronic business’ and transport cars must have easily identifiable logos on both front and back windows.-VNA
VNA

See more

Prime Minister Pham Minh Chinh and Thai Prime Minister Paetongtarn Shinawatra witnessed the exchange of the MoU between the Ministry of Industry and Trade and Thailand's Central Group. (Photo: VNA)

MoIT, Thailand’s Central Group forge partnership to boost Vietnamese exports

The MoU, signed as part of Thai Prime Minister Paetongtarn Shinawatra’s official visit to Vietnam from May 15-16, was the result of extensive discussions between the two sides, aimed at enhancing the presence and competitiveness of Vietnamese products, particularly consumer goods, and agricultural and aquatic products.

Chu Lai Port welcomes the Chana Bhum, a Singapore-flagged vessel operated by RCL, marking the opening of the Chu Lai–India shipping route. (Photo: VNA)

Vietnamese firm, Thailand-based shipping line cooperate to launch Chu Lai - India direct call service

The direct call service helps cut transportation time, reduce costs, increase competitiveness by bypassing major transshipment ports in northern and southern Vietnam. At the same time, it opens up new trade opportunities, promotes logistics activities, develops supply chains, strengthens regional connectivity, and enhances the position of Chu Lai Port on the international maritime map.

Deputy Minister of Finance Cao Anh Tuan grants an interview to the Vietnam News Agency (VNA). (Photo: VNA)

Vietnam, US foster bilateral economic, financial cooperation

Strengthening the Vietnam - US economic and financial cooperation will open new avenues for collaboration and serve as a symbol of trust and a substantive Comprehensive Strategic Partnership for mutual prosperity, a Vietnamese official has said.

Ba Ria-Vung Tau seaport (Photo: VNA)

Resolution 68: A game-changer for Vietnam’s private sector

Beyond regulatory reform, Resolution 68 provides support policies for access to land, capital, and high-quality human resources, while also promoting digital transformation, innovation, sustainable development, and global value chain integration.

A booth at VietOffice 2024. The first VietOffice held in May last year was a success, generating positive results. (Photo: VNA)

VietOffice 2025 expected to attract 100 exhibitors

The event will see the participation of about 100 exhibitors from eight countries and territories, namerly India, Taiwan (China), China, the Republic of Korea, Japan, Hong Kong (China), the US, and Vietnam.

Illustrative image (Photo: VNA)

Exporters diversify orders to reduce reliance on single market

Facing the risks posed by trade barriers and potential reciprocal tariffs from the US, many businesses have proactively shifted their market strategies, stepped up trade promotion, and diversified their orders to reduce reliance on a single market.

A customer buys petrol at a station in Hanoi. (Photo: VNA)

Government proposes 2-pp VAT reduction on select goods and services until 2026

A 2-percentage-point reduction in the value-added tax (VAT) for goods and services will lead to a decrease in state revenue by approximately 121.74 trillion VND (over 4.69 billion USD) over the proposed period. This includes an estimated 39.54 trillion VND in the second half of 2025 and 82.2 trillion VND in 2026.

Illustrative photo (Photo: VNA)

Petrol prices up in latest adjustment

E5 RON92 petrol is now capped at 19,180 VND (0.74 USD) per litre, up 403 VND from the previous adjustment, while RON95-III petrol costs 19,594 VND per litre, up 415 VND.

Delegates at the groundbreaking ceremony. (Photo: VNA)

Ba Ria-Vung Tau: New phase of luxury resort project kicks off

The nearly 1 billion USD subdivision includes a system of 5-star hotels, resort villas, entertainment facilities, a casino, and an international convention and exhibition centre, with more than 6,000 rooms, serving over 18,000 guests at the same time.