Business

Building credibility key to e-commerce: Seminar

Building credibility is key to the development of e-commerce, experts told a seminar held by the Vietnam Institute of Economics (VIE) in Hanoi on June 2.
Building credibility key to e-commerce: Seminar ảnh 1Illustrative image (Photo: VNA)

Hanoi (VNA) - Building credibility iskey to the development of e-commerce, experts told a seminar held by theVietnam Institute of Economics (VIE) in Hanoi on June 2.

VIE Deputy Director Le Xuan Sang said e-commerce has become indispensable formany businesses and contributes to improving their competitiveness, especiallysmall and medium-sized enterprises (SMEs).

He added that e-commerce development depends on the legal framework andpolicies, human resources, and trust.

Of a similar mind, Le Duc Anh, Director of the Centre for Information andDigital Technology at the Ministry of Industry and Trade’s Vietnam E-Commerceand Digital Economy Agency, said businesses should be rated for their credibilityby both buyers and sellers, including on information verification, the settlementof complaints, delivery quality, and guaranteed payments.

Participants suggested the State promptly refine the legal framework andpolicies for e-commerce and cashless payments, enhance security system andinformation safety, and encourage links between bank card owners and goods andservices providers.

Figures show that e-commerce in Vietnam grew from 4 billion USD to 8 billionUSD during the 2015-2018 period, rising 30 to 40 percent each year. Nearly 40million mobile users and internet subscribers access e-commerce and onlineshopping./.

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