Hanoi is paying heed to modernising the administrative system, building technical infrastructure and applying information technology in State-run management agencies to create a basic foundation for the establishment of an e-government system and smart city in the future.

Over the past four years, the city has instituted a number of measures to reform the administrative system such as piloting e-offices in Long Bien, Tay Ho, Tu Liem, Thach That and Chuong My districts and implementing the one-stop-shop model at several State businesses providing public services, as heard at a conference in Hanoi on June 9.

Local authorities have also enacted a number of initiatives in the field such as setting up a group at the municipal Department of Planning and Architecture to receive information and support businesses to handle administrative formalities; issuing criminal records by mail; granting ID cards at residents’ houses; and receiving applications for passports via internet.

The city has also focused on improving the institutional system by issuing legal documents relevant to the public interest such as changing school times and office hours.

Vice Secretary of the municipal Party Committee and Chairman of the municipal People’s Committee Nguyen The Thao admitted some shortcomings, such as slow investment attraction, poor management software, ineffective online administrative procedure processing and loose coordination between relevant departments and sectors.

As such, administrative and institutional reforms remain the major task of the city to improve administrative and public services and personnel quality, he said.-VNA