National online conference on meeting citizens, solving complaints

A national online conference on meetings with citizens and settlement of complaints and denouncements was opened on May 2 under the chair of Prime Minister Nguyen Tan Dung.
A national online conference on meetings with citizens and settlementof complaints and denouncements was opened on May 2 under the chair ofPrime Minister Nguyen Tan Dung.

A report by the GovernmentInspector General Huynh Phong Tranh said there have been improvements inofficials’ sense of responsibility on guiding, leading and organisingthe implementation of tasks relating to solving complaints anddenunciations. Public meetings between officials and citizens inprovinces and cities have become regular activities with better results.

Moreattention was paid to the completion of mechanisms and policies,contributing to limiting the number of complaints and increasingcoordination between central and local agencies. There was also a risein the rate of settled cases, according to the report.

However,there are still shortcomings and weaknesses in the work, such as poororganisation of meetings between citizens and local officials,particularly at district level and low progress in settlement of cases.

In the time to come, the Government Inspectorate said themain tasks are to create favourable conditions for citizens to exercisetheir rights to complaint and denunciations, and try to address asearly as possible new complaints while completely resolving prolongedand urgent cases.

The Government Inspectorate also proposed thatthe NA promptly promulgate laws on receiving citizens and ondemonstration, to create a legal basis for solving cases abusing theright to complaints and denunciations to cause social disorders.-VNA

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