Health

New system evaluates patients’ satisfaction in HCM City

“If you are not satisfied with the hospital’s service, please press here!”
New system evaluates patients’ satisfaction in HCM City ảnh 1A device provides e-survey to patients (Photo: medinet.hochiminhcity.gov.vn)
  
HCM City (VNA) - “If you arenot satisfied with the hospital’s service, please press here!”

This sentence will appear on screensat outpatient departments across all of HCM City’s public hospitals as a newsystem that encourages patients to voice their dissatisfaction with hospitalsin order to improve the quality of care is put into operation by the municipalDepartment of Health.

The first system was installed at thecity's Pediatrics Hospital 1 on March 31.

Through the new computer-based system, patients are able to access an e-survey which covers questions on 15kinds of services in hospitals, such as: registration for health checks,registration to use health insurance, payment of hospital fees, treatment ofcaregivers, attitude and communication of hospital staff, quality of toilets,quality of vehicle parking service, etc.

The online system is connected tohospital management as well as the city’s Department of Health, and they areable to view the answers submitted. A weekly report will be sent to themunicipal health department to supervise hospitals in improving health careservice quality.-VNA
VNA
#computer-based system #patients’ satisfaction #hospital management Ho Chi Minh City
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