Society

Public administrative service satisfaction index targets six areas

The Vietnam Fatherland Front (VFF), the Ministry of Home Affairs (MoHA), and the Vietnam Veterans’ Association (VVA) on July 6 signed an agreement on collaboration in measuring satisfaction index of public administration services for 2015.

The Vietnam Fatherland Front (VFF), the Ministry of Home Affairs (MoHA),and the Vietnam Veterans’ Association (VVA) on July 6 signed anagreement on collaboration in measuring satisfaction index of publicadministration services for 2015.

The index will show levels of individual and organisational satisfaction with six public administrative services.

They include three services provided at the district level – theissuance of citizen identification, land use and house constructionlicence- and three at communal level – the issuance of marriagecertificate, birth certificate and notary.

Under theagreement, the VFF, MoHA and VVA will work together in conductingsociological surveys targeting over 15,000 individuals in 10 localities,who received administrative services in the six areas during 2014 andthe first several months of 2015.

Apart from implementingthe surveys, the three agencies will summarise and analyse data, making areport and announcing the index, while supervising the whole process toensure accuracy, objectivity, openness and transparency of the result.

Speaking after the signing ceremony, MoHA Minister Nguyen Thai Binhsaid he hopes the programme will serve as an information channel forpeople as well as public administrative agencies, thus contributing tobuilding a public administration of openness, transparency and democracyand giving better services to citizens.

So far, the VFFCentral Committee has issued guidelines on requirements, criteria, andcollaboration process for the implementation and supervision of theprogramme.-VNA

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