The central province of Quang Tri on December 24 launched a pilot project on gathering public opinions on the quality of public services at one-stop-shop offices via mobile phones.
The M-Score project is a joint effort of the provincial People’s Council, the Oxfam International in Vietnam , the Vietnam Initiative of the US Indiana University, the Centre for Analysis and Forecasting of the Vietnam Academy of Social Sciences, and the military telecom group Viettel.
Quang Tri is the first locality in the country to pilot the project which aims to create a dialogue channel between local authorities and residents to improve the quality of public services at the grassroots level as well as strengthen transparency and accountability in State-run agencies.
The locals will receive messages and calls from the Viettel switchboard after completing administrative formalities at one-stop-shop offices asking them to give feedback on the working attitude of the office staff.
Citizens can also call 18008081 to inquire about the processing status of their applications and give their assessment about the offices’ operation.
The provincial People’s Council pledged to facilitate the implementation of the project and use its results to ensure better public services, while making assessment on the offices’ performance every three months.-VNA
The M-Score project is a joint effort of the provincial People’s Council, the Oxfam International in Vietnam , the Vietnam Initiative of the US Indiana University, the Centre for Analysis and Forecasting of the Vietnam Academy of Social Sciences, and the military telecom group Viettel.
Quang Tri is the first locality in the country to pilot the project which aims to create a dialogue channel between local authorities and residents to improve the quality of public services at the grassroots level as well as strengthen transparency and accountability in State-run agencies.
The locals will receive messages and calls from the Viettel switchboard after completing administrative formalities at one-stop-shop offices asking them to give feedback on the working attitude of the office staff.
Citizens can also call 18008081 to inquire about the processing status of their applications and give their assessment about the offices’ operation.
The provincial People’s Council pledged to facilitate the implementation of the project and use its results to ensure better public services, while making assessment on the offices’ performance every three months.-VNA
