The Hanoi-based Centre for Citizen Reception has proposed a plan to implement the inspection coordination programme for the more efficient settlement of public complaints and denunciations at the grassroots level.

The Vietnam Fatherland Front (VFF) Central Committee, Government Inspectorate, Ministry of Justice, Vietnam Lawyers Association, and Vietnam Bar Federation are expected to join the programme.

This move intended to serve the organisation of the Party Congresses at all levels in the run up to the 12 th National Party Congress, President of the VFF Central Committee Nguyen Thien Nhan was told while working with officials from the centre on March 3.

The Centre will receive citizens on a regular basis, create a legal framework, and complete relevant documents for the implementation of regulations featured in the Law of Citizen Reception.

In 2014, the Centre received nearly 41,000 people, an annual increase of 68.5 percent. Localities across the country received over 324,000 citizens, up 4 percent against the previous year.

Nhan described the reception of citizens and the settlement of public complains and denunciations as one of the key tasks of the VFF to protect the legitimate rights and interests of people.

The parties involved should discuss measures to handle complaints and denunciations in a timely fashion to reduce the number of people travelling to the capital-based citizen reception centres and supervise the settlement of common complaint cases at the local level, he suggested.-VNA