Vietnam’s e-commerce has been growing in a robust pace in the wake of COVID-19, fuelling a boom in transport and express delivery services. (Photo: VNA)It was estimated that Vietnam’s digital economy has been developingat an annual average rate of 38 percent since 2015, higher than the average of33 percent in Southeast Asia.
The COVID-19 pandemic has given a remarkable push for therevolution of e-commerce in Vietnam, with four leading online marketplacesreportedly expanding around 8 – 50 percent last year, according to a report bythe Vietnam E-commerce Association (VECOM).
There was a significant surge in the number of orders one-commerce sites from June to September last year, when social distancing ruleswere strictly in place to curb the spread of COVID-19, compared to the sameperiod of 2020. The value of each order was 8 – 10 percent higher than theprojected figure at the beginning of the year.
Various express delivery and transport services providershave been founded to meet the increasing demand. As of the end ofSeptember 2021, the number of postal service providers in Vietnam had reached 650,up 67 from the end of the previous year, data from the Department of Posts under the Ministry of Informationand Communications showed.
The growing competition in the industry has forced manyfirms to apply the latest technologies and introduce various innovative solutionsto gain a bigger market share. One of the industry’s biggest companies – J&TExpress – has launched its international shipping services J&T Internationalto reach more customers at home and overseas.
Brand Director Phan Binh said J&T Express has expanded its internationalfreight routes to more than 200 countries and territories. In early January,the company expanded its network to the Middle East, starting in Saudi Arabiaand the UAE.
Vietnamese delivery services companies have been constantly diversifyingand upgrading their services to satisfy customers’ specialised needs and provideenriched experience in an effort to heighten their position in the market.
Advanced technologies, including the Internet of Things(IoT), Digital Twins, and smart and automated warehouse, are lending a helpinghand to allow these companies to handle a huge volume of orders with improvedservice quality every day.
Talking to the Vietnam News Agency, Anh Duc, a resident in Ho Chi Minh City, said he prefers brands which own both offline andonline sale channels. For him, those having linkages with reputable transportand delivery services providers are more likely to gain trust among customers andoffer them a wide range of products and better experiences./.
VNA
