Sci-Tech

Hanoi overcoming challenges to accelerate digital transformation

As a major administrative centre of Vietnam, the capital city regards digital transformation as a top priority to enhance governance, facilitate administrative procedures, and connect with citizens and businesses.

At a trial installation of QR code scanners at elevated railway stations in Hanoi on December 9, 2021. (Photo: VNA)
At a trial installation of QR code scanners at elevated railway stations in Hanoi on December 9, 2021. (Photo: VNA)

Hanoi (VNA) – As a major administrative centre of Vietnam, the capital city regards digital transformation as a top priority to enhance governance, facilitate administrative procedures, and connect with citizens and businesses.

With a population of over 10 million and a large number of administrative units (30 district-level and 579 communal-level units), Hanoi faces more challenges in the process of digital transformation than in other localities. Ha Minh Hai, Vice Chairman of the municipal People's Committee, named several obstacles in the city's digital transformation efforts, such as a shortage of human resources amid increasing workload and rising demands, and delays in the development of certain specialised databases, particularly in land management.

However, recent years, especially the 2022-2023 period, have seen significant progress in the work, thanks to the resolve of the leadership and involvement of the entire political system. Hanoi has launched numerous initiatives and events on a broad scale, achieving many positive results.

The capital is the first in Vietnam to issue a resolution stipulating a "zero fee" policy for online public services. Its leaders have fully implemented digital signatures on the city's unified document management and administration system, with 100% of the city’s government agencies now applying digital signatures to documents within the system.

Its local government service platform (LGSP), meanwhile, has been integrated with seven municipal information systems/databases and 14 national and ministerial information systems/databases.

As of June 2024, Hanoi had officially launched several information systems and applications to serve citizens and businesses, including the digital citizen app iHaNoi, the municipal electronic health records, and a transport-ticket-card application, which is being piloted for public passenger transport. Additionally, the city is testing cashless parking systems to enhance transparency in related fee collection and reduce congestion in downtown areas./.

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