The Ho Chi Minh City People’s Committee has asked the Department of Home Affairs and local authorities in all the 24 districts citywide to launch surveys on the citizen satisfaction indices over six categories of public administration services, according to local reports.
The six kinds of services include granting identity cards, issuing certificates of land-use rights, giving certification of papers and documents, granting house construction permits, issuing birth certificates, and granting marriage registration certificates.
The measurement must be carried out based on the instructions of the Ministry of Home Affairs, the city government was quoted as saying by Tuoi Tre (Youth) newspaper.
The indices show different levels of citizen satisfaction with public administration services provided by State administrative agencies, the ministry said.
The findings of the survey and relevant feedback collected during the process will serve as an important basis for State administration agencies to take measures to improve and enhance the quality of their public services, it added.
Similarly, with an aim to push up the quality of public education, the Ministry of Education and Training is preparing to launch a survey on citizen satisfaction with public education services next month.
The survey will target students and their parents at all educational levels including preschool, primary, high school and higher education.
The survey’s findings, which is expected to be available in the third quarter of this year, will form a basis for educational management agencies and education and training entities to improve their service quality and create new services to meet the demand of students and their parents.
The ministry has assigned the Vietnam Education Science Institute to draft materials necessary for the survey and organise a conference with all relevant units to provide them with instructions on how to conduct the survey.-VNA
The six kinds of services include granting identity cards, issuing certificates of land-use rights, giving certification of papers and documents, granting house construction permits, issuing birth certificates, and granting marriage registration certificates.
The measurement must be carried out based on the instructions of the Ministry of Home Affairs, the city government was quoted as saying by Tuoi Tre (Youth) newspaper.
The indices show different levels of citizen satisfaction with public administration services provided by State administrative agencies, the ministry said.
The findings of the survey and relevant feedback collected during the process will serve as an important basis for State administration agencies to take measures to improve and enhance the quality of their public services, it added.
Similarly, with an aim to push up the quality of public education, the Ministry of Education and Training is preparing to launch a survey on citizen satisfaction with public education services next month.
The survey will target students and their parents at all educational levels including preschool, primary, high school and higher education.
The survey’s findings, which is expected to be available in the third quarter of this year, will form a basis for educational management agencies and education and training entities to improve their service quality and create new services to meet the demand of students and their parents.
The ministry has assigned the Vietnam Education Science Institute to draft materials necessary for the survey and organise a conference with all relevant units to provide them with instructions on how to conduct the survey.-VNA
