Hanoi (VNA) – The Vietnam Airlines Group, which manages Vietnam Airlines, Pacific Airlines, and VASCO, transported nearly 2.4 million passengers during the Lunar New Year (Tet) holiday, marking a nearly 16% increase compared to the same time last year.
The firm operated 15,400 flights, exceeding its original plan by 200 flights and adding 2,500 flights, a 16% increase from the previous year's Tet. Of those, 1.7 million passengers were domestic, and 700,000 were international, representing a 20% increase in both segments.
A Vietnam Airlines representative highlighted that this success reflects the airline's dedication to ensuring smooth travel for people during Tet, despite challenges posed by a shortage of aircraft due to engine recalls by the manufacturer.
To meet increased demand, the group implemented several strategies, including leasing three Airbus A321s to supplement its fleet, operating nearly 1,200 early morning and late-night flights, 52% more than last year, adding over 237,000 seats. Despite rising operational costs and no additional revenue, the group operated over 1,000 ferry flights (one-way flights without passengers) to ensure aircraft can return quickly to high-demand airports.
Vietnam Airlines prioritised safety and on-time performance, maintaining high reliability through technical checks and operational efficiency. To cope with the spike in flights and unpredictable weather, the airline deployed a dual-fuel system, among other measures, to ensure punctuality.
The airline closely monitored flight capacity, air traffic, and weather conditions, making real-time adjustments to minimise delays and disruptions. It also streamlined its booking process, removing invalid reservations and optimising flight schedules. In line with guidance from the Civil Aviation Authority of Vietnam (CAAV), the airline maximised its resources to ensure that passengers experienced smooth, efficient travel.
Beyond operational adjustments, service quality was enhanced across the board. Passengers enjoyed upgraded airport experiences and in-flight services designed to offer the utmost comfort during the holiday season. Vietnam Airlines also leveraged digital tools for ticket bookings, check-in, and other services, providing added convenience.
In response to Tet traditions, the airline offered special services, such as transporting peach and apricot blossoms as checked luggage. On-board, passengers were treated to traditional Tet dishes./.
