Vietnam Airlines serves 10.3 million passengers in H1 hinh anh 1Vietnam Airlines aircraft (Source: Vietnam Airlines)
Hanoi (VNA) – The national flag carrier Vietnam Airlines has announced that it conducted over 70,400 safe flights transporting 10.3 million passengers in the first half of 2017, up 6 percent year-on-year.

The on-time performance (OTP) rate of departing flights reached 91.3 percent, higher than the set target.

In the period, about 155,000 tonnes of goods were transported on VNA flights, an increase of 24 percent compared with the same period last year.

Its total revenues were estimated at nearly 43 trillion VND (1.89 billion USD), while pre-tax profits estimated at 830 billion VND (36.52 million USD).

To increase its competitiveness, the carrier has continually improved its services. The carrier’s customer satisfaction index reaches 3.83 points out of 5 points, higher than the set target.

In early July, it partnered with IT infrastructure provider Sabre Vietnam to launch a brand-new customer service centre offering 24/7 service, including on holidays, in Hanoi.
[Vietnam Airlines opens new 24/7 customer service centre]

The carrier has also carried out an online programme surveying its services quality in order to support and answer queries of passengers.

In the second half of this year, it will focus its resources on ensuring flight safety and security, especially during the summer holiday.

At its annual shareholders’ meeting on June 20, the national flag carrier reported that it operated nearly 140,000 safe flights in 2016, carrying more than 20.6 million passengers, respectively increasing by 13 percent and 21 percent.

The firm earned over 2.6 trillion VND (114.4 million USD) in pre-tax profit, up 1.5 times from the previous year.

In 2017, the company aims to serve more than 22.5 million passengers and gain 87.9 trillion VND (nearly 3.87 billion USD) in consolidated revenue.-VNA