Business

Vietnam, Japan work to solve e-commerce disputes

Measures to address e-commerce related disputes between Vietnamese and Japanese firms were sought at a workshop held in Ho Chi Minh City on November 12.
Vietnam, Japan work to solve e-commerce disputes ảnh 1Illustrative image (Source: vnexpress)


HCM City (VNA) - Measures to address e-commerce related disputes between Vietnamese and Japanese firms were sought at a workshop held in Ho Chi Minh City on November 12.

Themed “Cross-border e-commerce: Trend and opportunities”, the event was co-organised by the Vietnam E - Commerce and Information Technology Agency (VECITA) under the Ministry of Industry and Trade and the Commerce and Information Policy Bureau under Japan’s Ministry of Economy, Trade and Industry.

The boom of e-commerce sees violations in online transactions are unavoidable, especially when Vietnam-Japan trade and investment links are being strengthened, said Bui Thanh Hang from the Ministry of Industry and Trade.

Any disputes or complaints arising in online purchase between Vietnamese and Japanese businesses should be sent to the websites of the E - commerce Development Centre (EcomViet) under VECITA and Japan’s Cross-Border Consumer Center Japan (CCJ), Hang noted.

These matters will be dealt with by experts from the two countries and then shared with their counterparts in other countries through their websites to benefit a larger number of customers, she said.

Tsuneo Matsumoto, President of the National Consumer Affairs Centre of Japan highlighted the advantage of solving disputes online, saying that the websites designed for the work help save expenses and time and solve problems stemming from geographical distances.

Authorised agencies of Vietnam and Japan agreed to working closely on settling quickly and effectively e-commerce disputes between the two sides’ enterprises in the coming time.-VNA

VNA
#cross-border e-commerce #disputes #online purchase #online transactions #violations Japan
Follow VietnamPlus

Related News

Product quality causes concern for online shoppers

Product quality causes concern for online shoppers

Only 5 percent of online shoppers in Vietnam are highly satisfied with shopping via the Internet, 29 percent satisfied, 62 percent made no comment and 4 percent were unsatisfied, a recent survey revealed.
E-commerce contributes to growth

E-commerce contributes to growth

After five years of implementation of the General Plan to Develop Electronic Commerce 2011-15, e-commerce has contributed greatly to the country's socio-economic growth.
SMEs using e-commerce well

SMEs using e-commerce well

Vietnamese exporters have not used websites effectively for their operations, while small and medium-sized enterprises (SMEs) have made full use of e-commerce.

See more

Seafood section with a wide range of products. (Illustrative photo: VNA)

Processed seafood industry seeks stronger foothold in domestic market

As seafood exports face growing challenges from the global economic slowdown, technical barriers in importing markets, and rising input costs, developing the domestic market is increasingly seen as a strategic direction to stabilise production, maintain supply chains, and reduce dependence on external markets.

Party General Secretary To Lam (R) receives China’s Luxshare-ICT Group Vice Chairman Wang Laisheng in Hanoi on November 15. (Photo: VNA)

Party Chief receives Vice Chairman of China’s Luxshare-ICT Group

Party General Secretary To Lam affirmed that the Party and State consistently welcome foreign enterprises to invest and succeed in Vietnam, pledging equal treatment for all investors and continued efforts to improve the business environment towards greater fairness, transparency and convenience.

Illustrative photo (Photo: VNA)

Vietnam Online Shopping Day – Online Friday 2025 opens

Vietnam Online Shopping Day – Online Friday 2025 is not only the biggest online shopping event of the year, but also spreads the message of smart, responsible and sustainable consumption, contributing to promoting the strong development of Vietnam's digital economy in the new era.

Thi Khui, Director of Bu Lach Organic Cashew Cooperative, signs a cashew purchasing cooperation agreement with a representative of Intersnack Vietnam Cashew Company Limited. (Photo: Dong Nai Newspaper)

Ethnic woman grows cashew cooperative's international success

With strong support from local authorities, Khui persuaded 165 farming households to adopt organic cultivation practices. The cooperative now oversees a raw material area of 1,000 hectares, establishing a solid foundation for large-scale organic production.

The 20th meeting of the Vietnam-RoK Joint Economic Committee takes place in Seoul on November 14. (Photo: VNA)

Vietnam, RoK seek new drivers to advance comprehensive cooperation

The RoK is also Vietnam’s largest foreign investor. As of the end of September, Korean investors operated 10,301 valid projects with combined registered capital of 94.2 billion USD, topping both capital value and number of projects among 154 countries and territories investing in Vietnam. Korean enterprises contribute roughly 30% of Vietnam’s total export value.

Workers process aquatic products for exports. (Photo: VNA)

Workshop seeks to boost agro-forestry-aquatic exports to EU

Participants underlined the importance of complying with the EU’s strict standards, stepping up national branding, developing green and clean products aligned with European consumer preferences and, particularly, embedding cultural value and compelling Vietnamese stories in each product.