The Civil Aviation Authority of Vietnam (CAAV) has requested relevant agencies carry out an examination and determine modifications and supplements to their transport regulations to provide improved service to the disabled.

Regarding Directive No 1630/CT-CHK on improving the quality of aviation services for the disabled, issued on April 6, the CAAV asked the Airport Corporation of Vietnam (ACV) to strongly enforce the rules on management and coordination at airports.

Accordingly, the ACV Director is to perform his role and responsibility of proactively responding to passenger complaints concerning airport services, especially those lodged by the disabled.

The ACV is also required to develop an action plan to develop wheelchair friendly access at airports, as many do not currently meet regulations.

According to the Directive, airport staff is to actively provide airport hotline information for passengers and assist them to ask questions and make comments at their convenience.

Meanwhile, airports authorities under the CAAV are requested to pay heed to supervising and controlling the quality of aviation and non-aviation services at airports, especially those provided to people with disabilities, as well as work with relevant agencies to address issues.

All aviation sector personnel are obliged to strictly abide by the polite behaviour code of conduct.-VNA