Administrative procedures streamlining offers benefits not only to residents but also civil servants as it saves time and helps them build capacity in handling paperwork. Progress has been seen in many localities, even the remote mountainous ones.

One stop shop administrative service has been introduced in Loc Khanh commune, Loc Ninh district, Binh Phuoc province since 2011. Civil servants working at the commune are also told to adopt friendly attitude to people. During 7 years of practicing, people’s satisfaction has improved.

With 40% of population ethnic minorities with low educational level, the implementation of internet-based one stop shop model encounters numerous difficulties. The commune aims to build software to connect the local one stop shop service with district-level administrative centre to make it faster for people.-VNA