Quang Binh (VNA) – The central province of Quang Binh has taken the lead in the Satisfaction Index of Public Administration Services (SIPAS), scoring an impressive 85.7 points, according to data published on the Government's portal.
This ranking underscores the province’s strong commitment to administrative reform and public service innovation.
Staff at the Quang Binh Public Administration Service Centre handle nearly 500 administrative requests daily from residents and businesses. Despite the high volume, the centre has built a solid reputation for delivering quick and efficient service, earning widespread satisfaction from the public.
Nguyen Thi Anh Linh, a resident of Hoan Lao town in Bo Trach district, shared that when she arrived at the centre to complete some judicial paperwork, it was quite crowded. She thought she would have to wait for hours, but the staff guided her right away and processed everything much faster than expected.
According to Ho Van Thanh, the centre's deputy director, this is the first time Quang Binh has topped the national SIPAS ranking. He emphasised that the result is entirely based on feedback from citizens and businesses, reflecting the province’s decisive leadership and close coordination among departments to streamline procedures and advance digital transformation.
Thanh added that all staff have been instructed to focus on improving three key indexes: the Public Administration Reform Index (PAR), SIPAS, and the Provincial Governance and Public Administration Performance Index (PAPI). Regular inspections are also carried out to ensure transparency and effectiveness in the implementation of the “one-stop-shop” and “inter-agency one-stop” models.
Looking ahead, Quang Binh has set an ambitious target of 8% economic growth by 2025. To support this, local departments have been tasked with cutting at least 30% of unnecessary procedures and processing time, while offering maximum support to businesses and investors. The province also aims to reduce business costs by 30%, eliminate 30% of redundant business conditions, and simplify regulations related to investment, production, and daily life.
The province is also prioritising the digital transformation of public services, aiming to ensure seamless, efficient online procedures and fully functional e-government systems. In line with this, all administrative procedures—including internal workflows—will be fully and accurately published on the national administrative procedure database.
Chairman of the Quang Binh People’s Committee Tran Phong stressed that the province will continue to focus on administrative reform and improving the investment climate, striving to build a transparent, open, and equitable environment for all economic sectors. Local authorities are working to clear bottlenecks, accelerate investment procedures, and encourage broader participation from the business community, he added./.
