Hanoi (VNA) - Vietjet has once again reaffirmed its position as Asia’s leading new-age carrier, taking home the title of “Asia’s Leading Airline – Customer Experience 2025” at the prestigious World Travel Awards (WTA) ceremony held in Hong Kong (China).
This year’s event gathered global leaders and experts from the aviation, tourism, and hospitality sectors to celebrate excellence in travel. Widely regarded as one of the world’s most respected honors in the industry, the World Travel Awards recognise outstanding achievements through votes cast by industry professionals and travellers worldwide.
Graham E. Cooke, Founder of World Travel Awards, said: “Vietjet continues to set the benchmark for customer service in the aviation sector and I am delighted that both the travel trade and the public have acknowledged this excellence by voting it ‘Asia's Leading Airline – Customer Experience 2025’. The commitment of the entire team at Vietjet serves as an inspiration to us all.”
Nguyen Thanh Son, Managing Director of Vietjet, said: “We are truly honored to be recognised by the World Travel Awards for the third consecutive year. This accolade is a heartfelt tribute to the hundreds of millions of passengers and the entire Vietjet team who have trusted, supported, and worked tirelessly to deliver exceptional flying experiences. Vietjet will keep expanding its global network to offer modern, comfortable, and inspiring journeys.”
Vietjet continues to elevate its passenger experience through innovation, introducing a range of new products and services including Business class, the SkyJoy loyalty program, in-flight shopping, digital solutions and AI-powered assistant Amy. The airline also celebrates local cultures with themed activities during major festivals like Chuseok (the Republic of Korea), Holi and Diwali (India), and Mid-Autumn Festival across various Asian countries.
With a rapidly growing international network, Vietjet connects travellers to Vietnam and beyond, with year-round attractive offers across destinations in Australia, India, Japan, the Republic of Korea, China, Indonesia, Thailand, and many more.
Vietjet has also earned accolades from renowned global organizations such as Skytrax, Airline Ratings, and World Business Outlook, alongside numerous aviation awards in major markets including South Korea and India. Operating a modern fleet across more than 170 domestic and international routes, Vietjet has flown over 250 million passengers to date, consistently delivering safe, affordable, and inspiring journeys that connect people and cultures worldwide.
The new-age carrier Vietjet has not only revolutionized the aviation industry in Vietnam but also been a pioneering airline across the region and around the world. With a focus on cost management ability, effective operations, and performance, applying the latest technology to all activities and leading the trend, Vietjet offers flying opportunities with cost-saving and flexible fares as well as diversified services to meet customers’ demands.
Vietjet is a fully-fledged member of International Air Transport Association (IATA) with the IATA Operational Safety Audit (IOSA) certificate. As Vietnam’s largest private carrier, the airline has been awarded the highest ranking for safety with 7 stars by the world’s only safety and product rating website airlineratings.com and listed as one of the world's 50 best airlines for healthy financing and operations by Airfinance Journal in many consecutive years. The airline has also been named as Best Low-Cost Carrier by renowned organisations such as Skytrax, CAPA, Airline Ratings, and many others./.
