The Hanoi Taxi Association has established a hotline to handle complaints about dishonest taxis drivers.

The hotline was created in response to the increasing number of taxis swindles, which primarily targeted foreigners. To report an incident, victims can call (04) 3771085 or (04) 38525252.

Earlier, t he Hanoi Department of Culture, Sports and Tourism plans to launch hotlines in a bit to detect and deal with any crime against tourists.

The hotlines are to run around the clock and phone operators will notify relevant authorities of any incidents reported by tourists so that they can be promptly settled.

The move comes as the municipal tourism sector discovered that tourists have been the target of theft, fraud and overcharging, especially in Dong Da, Hoan Kiem and Ba Dinh districts, which has tarnished the image of the capital city in the eyes of foreigners.

Recently, people found breaching laws in densely populated tourist areas have been fined, but such negative occurrences remain.-VNA