Hanoi (VNA) - Hung Yen province is working towards building a more efficient, citizen-friendly administration by modernising state management, reducing administrative paperwork, and streamlining processes across multiple levels. The province aims to increase transparency by publishing clear timelines and results for administrative procedures.
According to Do Cao Cong, Deputy Director of the Provincial Public Administrative Service and Control Centre, local authorities have issued directives to various departments and district-level People's Committees to digitize administrative documents as part of a national plan. The goal is to ensure compliance with regulations and make administrative processes more efficient.
Currently, Hung Yen is one of the first 13 provinces in Vietnam to fully comply with national standards for information security and has integrated its system with the National Database on Population and other national information systems.
The province now offers 1,020 fully online public services, along with 628 partial online services. In the first eight months of 2024, more than 99.9% of administrative tasks were completed ahead of schedule, and over 92% of submissions were made online, placing Hung Yen among the top provinces for online administrative services in Vietnam. The province ranks fifth out of 63 provinces in the country in terms of service quality.
The province is also advancing its digital transformation by operating an Intelligent Operations Centre (IOC), which helps local authorities manage various sectors efficiently.
Tran Van Thang, Director of the Provincial Public Administrative Service, emphasised that the IOC acts as the "digital brain" of the province, integrating data and providing a comprehensive view of the socio-economic landscape. This system supports local government decision-making and plays a key role in building a smart city.
The IOC serves three primary functions: monitoring, managing, and assisting in administrative tasks. It helps provincial and district-level departments handle operations, track issues in real time, and intervene in urgent matters as needed. The IOC's real-time monitoring ensures that government agencies can respond quickly to problems, improving the overall effectiveness of public services.
Moreover, the province has launched the 1022 hotline and app, allowing citizens and businesses to communicate directly with government agencies. This system increases transparency and accountability.
Hung Yen is pushing for further reforms to make its public administration even more accessible and user-friendly. Officials at all levels are being directed to encourage citizens and businesses to submit documents online using the VNeID electronic identification system. The province is also prioritising online services for high-demand administrative tasks and ensuring that guidance is simple and easy to follow.
In rural areas, the province is focused on teaching digital skills to residents, with a goal of having at least one digitally proficient person in each household. The government aims to make public services more accessible to everyone, contributing to the broader goal of building a smart, digital government in the locality./.
