Hanoi boosts online public administrative services

Hanoi is working to improve public administrative services by operating online and simplifying procedures to better meet the demands of its residents.
Hanoi boosts online public administrative services ảnh 1A resident in Cau Giay district fills in an e-document at the People's Committee of Trung Hoa ward (Photo: VNA)

Hanoi (VNS/VNA) - Hanoi is working to improve public administrativeservices by operating online and simplifying procedures to better meet thedemands of its residents.

Cau Giay district is among the best.

Do HaiNam, a resident of Trung Hoa ward in Cau Giay district, said he recentlyvisited the ward's People’s Committee register his baby’s birth and was reallysurprised. “It’s much more convenient than before,” he said.

He wastold to fill in an electronic document following the instructions of anadministrative staff member and just press submit to finish.

Then thestaff member would receive the e-document and arrange a date to collect thebaby’s birth certificate, he said.

“It’ssimpler than I thought,” he added.

Peoplecan even fill in the e-document at home with a smartphone or aninternet-connected computer, he said. In the past, people had to visit the wardand queue before filling in paper forms.

Nguyen Hai,Vice Chairman of the Trung Hoa People’s Committee, said the online publicadministrative services helped save time for residents.

With theonline service, they only had to come to the committee once instead of two orthree times as before, he said.

It wasestimated that the committee received 1,651 e-documents in the first sevenmonths of this year, he said. It accounted for about 20 percent of the totaldocuments the committee received.

Onlineservices now mainly work for young people. Elderly people still had to come tothe ward to undertake procedures with help from administrative staff, he said.

NguyenMinh Hien, head of the Home Affairs Office of the district, said only 10 percentof people reportedly filled in e-documents at home now and they were mostlyyoungsters.

Therefore,the district was boosting dissemination of online public administrativeservices in local high schools in an attempt to raise the ratio in the nearfuture, he said.

Phan ThịThu Ha, chief of the office of the district People’s Committee, said thanks toonline services, documents that required cooperation among relevant units werehandled within one day instead of two or three days.

It helpedto shorten time and save expenses for the committee, she added.

Initialresults

Chairmanof the Hanoi People’s Committee Nguyen Duc Chung said the city had simplified304 administrative procedures in the past three years. Some 298 administrativeprocedures were abolished in the first six months of this year.

Nguyen DinhHoa, deputy director of the city’s Home Affairs Department, said because ofadministrative reforms, the Public Administration Reform (PAR) Index rankedsecond nationwide while the Satisfaction Index of Public Administration Service(SIPAS) increased by 16 ranks last year.

Furthermore,Hanoi is the leading locality in the country in handling procedures for onlinebusiness registration.

Mac QuocAnh, Vice Chairman of Hanoi Small-and-Medium Sized Enterprises, said it was thehighlight of administrative reform since 2018.

Statisticsof the city’s Investment and Planning Department showed that the city hadissued registration certificates for 25,187 businesses in 2018, three percenthigher than in 2017. In the first six months of this year, the city had issuescertificates for 13,630 businesses, nine percent higher than the same periodlast year.

Nguyen ManhQuyen, Director of the Investment and Planning Department, said the departmentwould continue providing online registration services for businesses.-VNS/VNA
VNA

See more

At a job fair in HCM City (Photo: VNA)

Job market to surge in 2025, technology and sustainability leading the way

TopCV predicts that roles such as software developers, data analysts and cybersecurity engineers will dominate the labour market in the technology sector, while manufacturing and logistics industries are expected to prioritise recruitment of automation engineers, supply chain managers and quality control specialists to optimise processes and integrate new technologies.

Thu Duc city covers an area of about 21,156ha. (Photo nongnghiep.vn)

HCM city’s urban area master plan approved

Thu Duc city will be an area leading the HCM City’s economy and other metropolitan areas through knowledge-based economic activities such as training, research, high-tech production and development cooperation.

Workers give up their Tet holiday to work at Long Thanh International Airport's construction site. (Photo: VNA)

Labour gaps expected after Tet, Ministry warns

The Ministry urged labour agencies to strengthen monitoring of supply-demand trends and expand online job-matching platforms across provinces to fill the forecast labour gaps in the first quarter.

Tet gifts are handed to poor, near-poor families in Nghe An province (Photo: VNA)

Tet 2025: Communities come together to spread joy, support

According to local Departments of Labour, Invalids and Social Affairs, over 13.5 million people nationwide benefited from this outpouring of support. The total budget for this endeavour exceeded 7.943 trillion VND, up 181 billion VND from the previous year.

Vietnamese Ambassador to Thailand Pham Viet Hung speaks at the event (Photo: VNA)

CPV’s 95th anniversary celebrated in Thailand

Vietnamese Ambassador to Thailand Pham Viet Hung described the CPV founding as a turning point in Vietnam’s revolutionary path - a moment that marked the growth of the Vietnamese working class and their readiness to lead the nation toward independence and progress.

National flags hung along a road in Ea Tieu commune, Cu Kuin district, Dak Lak province (Photo: VNA)

Flag road model inspires national pride

In recent years, the National Flag Road model has been widely developed across many localities in the Central Highlands province of Dak Lak, serving as a testament to the spirit of great national unity and making a practical contribution to the movements of building new-style rural areas and civilised urban areas.