Illustrative image (Photo: VNA) HCM City (VNS/VNA) – Ho Chi Minh City needs to improve the levels ofpublic satisfaction in administrative services if it wants to developsustainably, Tran Luu Quang, Permanent Deputy Secretary of the municipal PartyCommittee, said.
Speaking at a conference held in the city on January 3 to review surveys ofpublic and business satisfaction in administrative reform last year, Quang saidmany government offices reported satisfaction levels of more than 95 percent.
But the public and businesses remained unhappy about red tape and officials’attitudes, he said.
Staff at government offices should clearly explain administrative procedures topeople who come to them, he warned.
“They also should be aware that they are serving the public. The latter’ssatisfaction is used to measure the quality of their service.”
Vu Thanh Luu, deputy head of the Vietnam Fatherland Front Committee, said amidthe country’s development and global integration, the city had graduallyimproved public administration and taken many measures to ensure administrativeservices are provided "simply and clearly".
The Vietnam Fatherland Front Committee carried out its own survey this year at16 departments and people’s committees, and the satisfaction rate was quitehigh, he said.
The public and businesses were unhappy about unclear and complex administrativeprocedures at several departments and people’s committee offices.
Le Thanh Tram of the HCM City Food Safety Management Board said the boardlacked funds to set up IT infrastructure to streamline online administrativeprocedures, affecting satisfaction levels.
The municipal People’s Committee wants to have at least an 85 percent publicsatisfaction rate with education and health administrative procedures and staffand public services by this year.
All state offices will process at least 90 percent of applications and demandfrom the public and businesses.
At least 70 percent will process more than 95 percent.
At least 30 percent of applications can be completed online and at least 20 percentwill also be processed online./.
Speaking at a conference held in the city on January 3 to review surveys ofpublic and business satisfaction in administrative reform last year, Quang saidmany government offices reported satisfaction levels of more than 95 percent.
But the public and businesses remained unhappy about red tape and officials’attitudes, he said.
Staff at government offices should clearly explain administrative procedures topeople who come to them, he warned.
“They also should be aware that they are serving the public. The latter’ssatisfaction is used to measure the quality of their service.”
Vu Thanh Luu, deputy head of the Vietnam Fatherland Front Committee, said amidthe country’s development and global integration, the city had graduallyimproved public administration and taken many measures to ensure administrativeservices are provided "simply and clearly".
The Vietnam Fatherland Front Committee carried out its own survey this year at16 departments and people’s committees, and the satisfaction rate was quitehigh, he said.
The public and businesses were unhappy about unclear and complex administrativeprocedures at several departments and people’s committee offices.
Le Thanh Tram of the HCM City Food Safety Management Board said the boardlacked funds to set up IT infrastructure to streamline online administrativeprocedures, affecting satisfaction levels.
The municipal People’s Committee wants to have at least an 85 percent publicsatisfaction rate with education and health administrative procedures and staffand public services by this year.
All state offices will process at least 90 percent of applications and demandfrom the public and businesses.
At least 70 percent will process more than 95 percent.
At least 30 percent of applications can be completed online and at least 20 percentwill also be processed online./.
VNA
