The Vietnam Standard and Consumer Association organised a seminar in Hanoi on May 27 to discuss domestic enterprises’ social responsibility to protect consumers’ rights.

Representatives from the Ministry of Industry and Trade, the Vietnam Standard and Consumer Association and businesses agreed that the first and foremost responsibility of enterprises is to ensure the quality of goods.

The association was asked to improve its role in connecting enterprises and consumers.

Last year, the association successfully addressed 83 percent of the 961 complaints it received.

The complaints focused on restaurant services, e-commerce and property sectors, cosmetic and pharmaceutical products.

Representatives suggested enterprises boost their connections with retailers and associations in the country to protect both their own and consumers’ rights.-VNA